The Lawsuit Essay Example for Free

The Lawsuit Essay When looking for resources I came across a critical review to my story â€Å"The Lawsuit† by Naguib Mahfouz I came across a post which gave me a better insight of the story. My story was about a man who had trouble within on rather or not to help his step mother who he feels stole everything from him and his family. My article tried to evaluate his character and why the son wouldn’t try to get a better understand on why his step mother was asking him for money. The author of the article also tried to put himself into the perspective on why he had so much anger towards her. The son would question how could someone who was so beautiful needs help now. She could get anything with her looks and no twenty years later she was begging not his deceased father but his son for money. Why couldn’t she remarry or get a job like everyone else in the world. The son did not want to look into maybe things in life had prevented her from getting a job. Maybe the widow had hardships. When finally seeing his father widow in court he say that she was fat, ugly, and appeared older then her age. The son finally saw all the hardship she went through and decided to not fight her on her lawsuit but to bless her. For example â€Å"She couldnt rely on her looks anymore and she never knew how to work for her living, so she could only fall back upon the son who sees this and doesnt mind helping her out. † Helping people is better than holding a grudge against. The author’s main point of the story was to help us understand the son’s point of view and why he felt the way he did.

student :: essays research papers

Identification/description of alternatives Provide better customer service Toys â€Å"R† Us can increase the level of customer satisfaction by providing good customer service. Friendly and well trained employees who understand customer needs better and who understand the importance of satisfying the customers will not only assist in encouraging customers to shop at Toys â€Å"R† Us but also contribute to differentiating the company from its competitors. It is important to make each customer feel important and to serve each customer feel like he/she is the only customer. Provide better shopping experience It is key for Toys â€Å"R† Us to make the shopping experience unique and fun. The experience would encourage the parents and their children to stop and shop more often. The unique shopping experience can make the store the best place to shop for toys. The experience would leave a lasting impression in the minds of customers and would make them want to come back and come often. Setting up a game room at the store would attract kids to come to the store to try out new games, interact with other kids and also provide the store an opportunity to introduce and market new products and while the families enjoy a unique and fun shopping experience. Introducing characters in the store like Goeffrey the Giraffe would provide entertainment to the families and improve the shopping experience. Promotions Toys â€Å"R† Us can attract customers by sending out discount coupons and providing special discounts on occasions. Providing various incentives based on what customers spend would help increase consumer spending. Customers buy several toys throughout the various ages of their kids and more than often buy toys for various kids in their family and for friend’s kids. Incorporating rewards/points systems helps Toys â€Å"R† Us establish a long-term relationship with the customer and the relationship only grows as the customer buys each time at the store. This â€Å"lock-in† mechanism would also play a vital role in bringing the customers back to the store as opposed to shopping at the competitor’s store for their needs. 3 in 1 experience The company can bring its umbrella of product offerings from its various stores such as Toys â€Å"R† Us, Kids â€Å"R† Us and Babies â€Å"R† Us under one roof. Providing several products in one store provides the customers more than one reason to stop at the store. Families with kids in different age groups and families with varying needs can find their needs in one place presenting the customer with a â€Å"one stop† shopping experience.

Communication Style Case Study

Aggressive/ Passive AggressiveIn scenario number one two styles of communication was used. The RN at the psychiatric care group home was very aggressive when she told the aide that his role is to just do what he is told to do and not to think. She used a firm raised voice probably making the aide feel unimportant. Her aggressiveness made him believe that only the RN role is important not his. While this was a team meeting, his part of the team was minimal. He responded to her aggressiveness by being passive by sitting quietly and not responding. He needs his job so he does not want to cause any trouble at work. His position at work was just as important as hers but he kept quiet.He plotted to get revenge which now made his communication style change to passive aggressive, but the idea of not doing anything without being told is not a positive outcome to this situation. There maybe an emergency where a patient might fall or become aggressive with staff and help is needed and if there is no one around to tell him what to do he might not help out. Gabbey (2013), â€Å"Aggressive behavior is intentional, meaning it’s done on purpose, violates social norms, and causes a breakdown in a relationship† (What is Aggressive Behavior?).Passive/ NonassertiveAccording to â€Å"The College of New Jersey Anti-Violence Initiatives â€Å"(n.d.), â€Å"people often chose nonassertive behavior to avoid unpleasant situations, tension, conflict, and confrontation† (Assertive, Nonassertive, and Aggressive Behaviors). Pamela the school nurses acted passive/nonassertive when she decided to do the work herself instead of confronting the volunteer. She could have saved time and money by placing her trust in the volunteers work and the accuracy of it. With this type of communication more problems arise. Her concerns and actions not only inconvenienced the students, it showed the volunteer that she did not trust her work.It  caused the school nurse to do more work which caused the school to spend more money. Speaking to the volunteer could have help avoid the discomfort of this situation. To see if the results the volunteer got were accurate she could have set in on one of the test. If the volunteer performed the job inaccurately, then she should have re-tested the students. If the volunteer’s performance of the test were accurate, the results could have been used faster and the students who needed glasses or hearing aids could have received them quicker. Her choice may have seemed right at the time she made the decision, but the outcome of it made her decision wrong.Assertive/ AggressiveIn this scenario both assertive and aggressive communication was used. Working in an ambulatory care surgical unit can be a controlled environment and at times an extremely busy one. Team work is essential to good patient outcome. Since Mabel was the granddaughter of the chairman of the board she felt entitled to do what she wanted to do. She used her aggressive behavior to boss her boss around. She felt that she could pick and choose the cases she scrubbed in on and she wasn’t going to work on the cases that required extra work.Her boss Rosa used her assertive behavior to explain that everybody worked as a team in the unit and everyone would use their strengths to make the work environment enjoyable and bring the best outcome for the patient. Being assertive is the best communication there is. You can effectively get your point across without hurting anyone’s feelings. â€Å"Because this style of communication addresses the problem in the situation, real problems get solved and stay solved.†(Hansten & Jackson, 2009, p. 282). Rosa’s assertiveness was a good way to let Mabel know that she was not intimated by her or her threats of serving her head on a platter.Aggressive/ AssertiveWorking in a busy Trauma/Surgical ICU emergencies happen frequently. Patients are very sick and with the emergency room real ly busy a lot of patients come to the ICU for resuscitation. I was receiving one of those patients and the emergency room nurse called to give report. In the report she said that the patient was receiving a blood transfusion and had two more units that needed to be given. I asked where the units of blood were, and she said she would bring them with the patient. I then informed her per policy the blood can come with the patient as long as they have been primed and are hanging. She said they didn’t have time for that because the doctor really wanted to bring the patient now.She told the resident who got on the phone and told me that he was bringing the patient now and that I would have to hang the blood when the patient arrived. I told him about the policy and he said he didn’t care. The patient arrived with the two units of blood lying on the bed. The attending arrived with the patient and told me to hang the blood. I then informed him about the policy and since I wasnà ¢â‚¬â„¢t the nurse to verify the blood I could not hang it. He screamed at me that I had to hang it or go get my change nurse. One of my co-workers went to get my charge nurse who he then told that I refused to hang the blood. I told her that we had just had our yearly clinical competencies and that per policy the blood should have been hung before the patient was transferred.I was not refusing but I was protecting my license. The resident was capable of hanging the blood himself. She then hung the blood for the patient. After the patient was stabilized, my charge nurse went to retrieve the policy. After reading the policy she shared the information with the attending and she apologized to me for the miscommunication. Monegain (2010), â€Å"An estimated 80 percent of serious medical errors involve miscommunication between caregivers when responsibility for patients is transferred or handed-off, according to the Joint Commission’.If the doctors would not have been so aggressi ve and communicated better the situation could have been avoided. We could have worked together to hang the blood. I could have shown them how to prime the line or the emergency room nurse could have accompanied the patient to the unit to hang the blood. The patient outcome was good and he eventually was discharged from the hospital.

Calculating the Mean, Median, and Mode

Before you can begin to understand statistics, you need to understand mean, median, and mode. Without these three methods of calculation, it would be impossible to interpret much of the data we use in daily life. Each is used to find the statistical midpoint in a group of numbers, but they all do so differently.   The Mean When people talk about statistical averages, they are referring to the mean. To calculate the mean, simply add all of your numbers together. Next, divide the sum by however many numbers you added. The result is your mean or average score. For example, lets say you have four test scores: 15, 18, 22, and 20. To find the average, you would first add all four scores together, then divide the sum by four. The resulting mean is 18.75. Written out, it looks something like this: (15 18 22 20) / 4 75 / 4 18.75 If you were to round up to the nearest whole number, the average would be 19. The Median The median is the middle value in a data set. To calculate it, place all of your numbers in increasing order. If you have an odd number of integers, the next step is to find the middle number on your list. In this example, the middle or median number is 15: 3, 9, 15, 17, 44 If you have an even number of data points, calculating the median requires another step or two. First, find the two middle integers in your list. Add them together, then divide by two. The result is the median number. In this example, the two middle numbers are 8 and 12: 3, 6, 8, 12, 17, 44 Written out, the calculation would look like this: (8 12) /  2   20 / 2 10 In this instance, the median is 10. The Mode In statistics, the mode in a list of numbers refers to the integers that occur most frequently. Unlike the median and mean, the mode is about the frequency of occurrence. There can be more than one mode or no mode at all; it all depends on the data set itself. For example, lets say you have the following list of numbers: 3, 3, 8, 9, 15, 15, 15, 17, 17, 27, 40, 44, 44 In this case, the mode is 15 because it is the integer that appears most often. However, if there were one fewer 15 in your list, then you would have four modes: 3, 15, 17, and 44. Other Statistical Elements Occasionally in statistics, youll also be asked for the range in a set of numbers. The range is simply the smallest number subtracted from the largest number in your set. For example, lets use the following numbers: 3, 6, 9, 15, 44 To calculate the range, you would subtract 3 from 44, giving you a range of 41. Written out, the equation looks like this:   44 – 3 41 Once youve mastered the basics of mean, median, and mode, you can begin to learn about more statistical concepts. A good next step is studying  probability, the chance of an event happening.